New website launched, the space for ceramics and design projects
FAQs
Yes, we have Showroom under previous appointment. We recommend contacting us to confirm availability.
You can place your order directly through our online store following the purchase process, or contact our team by phone or email to help you.
Yes. You can place your order by calling +34 624 352 096 or writing to info @ondacer.com
Once the purchase is finished, you will receive a Confirmation email With all the details of the order.
Yes, we always send a confirmation email after correctly completing the order.
Yes. You can consult the status from your client account or through the notifications we send by email.
Yes. Accessing your account You can see the history and status of all your orders.
Yes. We will notify you by email when the order leaves our facilities or those of the provider.
Yes, as long as the transport agency allows, you will receive the follow-up information.
The number of packages depends on the type and quantity of products. This information is confirmed once the order is prepared.
Shipping costs are calculated automatically according to the weight, destination and volume of the order and are displayed before completing the purchase.
We send everything Spain peninsular and most of European countries. For other destinations, contact us.
Once the payment is confirmed, the order is prepared within a period of Up to 48 business hours. Afterwards, the approximate shipping deadlines are:
Spain and Andorra: 3-6 business days
European countries: 5-9 business days
The transportation agency will contact you for a new attempt. Additional costs can run by the customer.
Yes. During the purchase process you can indicate a Different shipping address to the billing.
You can indicate it in the observations of the order or by contacting us. We will do everything possible to adjust, although it depends on the agency.
We recommend you add a 10% Extra About the actual meters for cuts and waste. If you have doubts, our team can help you calculate it.
Products manufactured upon request or customized have specific conditions and Do not admit refund. We will inform you before confirming the purchase.
It is only possible if the order has not yet entered preparation. Contact us as soon as possible.
Yes, as long as it has not been prepared or sent. Otherwise, the conditions indicated in the terms and conditions will be applied.
It is possible if the orders have not been prepared. Write us as soon as possible to confirm it.
Yes, within the legal term and provided that the product is Unused and in its original packaging, according to our conditions.
Write us by indicating the order number and attaching photographs. We will tell you how to proceed.
If you have passed the planned period, get in touch with us and we will review the state of the shipment.
We accept wire transfer, Credit / Debit Card (Visa and MasterCard) and PayPal.
The invoice is sent by email. If you do not find it, write us and we resend it.
Yes. We use secure payment gateways and security protocols to ensure a protected purchase.
Yes. We offer special conditions for architects, interior designers and professionals in the sector. Contact us for more information.
